Question 1

Cancellation & No Show Policy

Accepted Answer

Kate's Tutoring has a no-cancellation policy and a 2-business-day (Mon-Thur) rescheduling policy.

Kate's Tutoring enforces a strict cancellation and rescheduling policy:
 • Reschedule requests without proper notice are charged at full rate. 
 • Rescheduled sessions must occur within 7 days and cannot be rescheduled again
 • Being over 15 minutes late counts as a no-show, with no refunds.
 • Fees are non-refundable for missed lessons.
 • All sessions are to be completed within the monthly billing cycle; i.e., if you reschedule in December, the lesson MUST be made up in December and does not roll forward Jan/Feb.
 • Exceptions are granted at the tutor's discretion and may be made due to serious illness, death, or other emergency.
 • If the tutor cancels, sessions are rescheduled at the student's convenience.

I understand these policies can feel a bit 'tough-love,' but they reflect the value of the dedicated time we set aside for your family. Just as we commit to being 100% prepared and present for every session, we ask for that same commitment in return to keep our programs running smoothly for everyone.

Question 2

Payment Policy & Late Fees

Accepted Answer

Payment for the month is due upfront at the end of the previous month. Sessions are not held until payment is received.

Recurring Payment Due Date:
 • Recurring invoices are due before EOD on the 26th of each month.
 • Invoices will be delivered to you on the 22nd of each month. This allows us to manage our resources effectively and continue delivering the best possible service to our students.
 • Adjustments to next month's schedule are due before the 24th.
 • If you've opted for automatic credit card billing, we'll charge automatically.
Late Fees:
 • If payment is not received by the 26th, a late fee of $25 will be charged.
 • An additional late fee of $25 will be charged for each subsequent month the invoice remains unpaid.
Notification:
 • Invoices and reminders are automated.
 • Invoices are sent on or before the 22nd and reminders are sent 2 days later.
Payment Methods:
 • Detailed payment instructions are provided on each invoice.
 • We accept payments via cash apps (Venmo/PayPal/Zelle), checks, cash, or credit cards. Cash transactions enjoy fee-free pricing. For Venmo or PayPal payments, a simple "Thanks" or emoji in the transaction field suffices.
 • Bounced checks will incur a $50 fee, and payments must be made by adults aged 18 or older.
New Invoices
 • Invoices to start sessions are due before EOD after confirming your time. Times are not reserved until you pay.
 • Times are released the morning after initial invoice is sent if payment has not been received.
 • If you wish to keep your time after we release it, a $25 late fee will be assessed.
Special Arrangements:
 • If you anticipate any difficulties in making a payment on time, please contact us before the due date to discuss possible arrangements. We understand that unforeseen circumstances can arise, and we are willing to work with you to find a solution.
 • If dates listed on your invoice are incorrect, please let me know before the 26th to avoid late fees.
Suspension of Services:
 • If an invoice remains unpaid after the 28th, we remove your family from the roster and may give your time slot to our waiting list.
 • If you wish to return, a $25 late fee will be assessed.
Contact Information:
 • For any questions or concerns regarding invoices, please contact our billing department at info@katestutoring.com

Question 3

Availability Policy

Accepted Answer

My admin office hours are from 11:30am to 6:30pm Monday through Thursday. Please do not expect responses outside of those hours.

I am not available via phone from 2pm onward. I strongly encourage emails!

Question 4

Tutor Relationships / Non-Solicitation

Accepted Answer

To protect the integrity of our programs and the time of our tutors, enrolled students must remain within Kate’s Tutoring. Parents may not hire or solicit our tutors directly for private sessions outside the company. This protects our tutors, maintains continuity of instruction, and ensures clarity for all parties.

Question 5

Trial Session Policy

Accepted Answer

We're happy to have students try out our sessions before committing to the month. We do suggest booking two or three meetings before deciding, but we can work with one!

Trial sessions are paid for at the time of booking. Because these slots are in high demand, trial sessions may not be rescheduled for convenience. In the event of a documented medical emergency or illness, please contact us as soon as possible; exceptions are made solely at the tutor's discretion.

Question 6

Recommended Lesson Duration

Accepted Answer

For most of my students I recommend sessions of 1 hour in length. For my ACT and SAT test prep students, I require meetings in 2 hour blocks. Pricing is given per hour.
​
For group classes, I recommend 90 minutes to 2 hours for most small groups. The more students in the class, the longer the meetings should be, generally.

Question 7

Rate Policy

Accepted Answer

All rates, including hourly and packages, reflect both hidden costs and experience. Kate is a licensed teacher registered with the state and with the National Tutor's Association and has been tutoring for nearly 15 years. Lesson prep, continuing education, overhead, and off-the-clock meetings/emails with parents are all hidden within the tutoring price. Kate's prices are also significantly lower for private, one on one tutoring than major test prep companies. The experience of their tutors is rarely comparable.

To ensure fairness to all families and reflect the professionalism of our team, our rates are firm and non-negotiable.

That said, I am more than happy to chat about small group rates if your student has a friend or two!
​

Question 8

Refund Policy + Guarantee

Accepted Answer

We have a No Refund Policy for all services. Refund requests, regardless of reason or advance notice, will not be honored. We're happy to schedule a trial hour (at a normal rate) to make sure we are a good fit but once a package is bought, there are no refunds. Exceptions may be made due to serious illness, death, or other emergency.
​
While we strive to provide the best education possible, we make no promises or warranties regarding a student's performance as a result of tutoring provided. 
​
We reserve the right to refuse service to anyone for any reason at any time.

Question 9

Safety Policy

Accepted Answer

Kate is a licensed and certified teacher with the California Teaching Commission, CTC #120563373. She is a certified mandated reporter (CERT-00964645) and has updated fingerprinting / LiveScan certifications.  ​

All other tutors have been given thorough background checks.